Refund policy

Last updated: 24 October 2026

We want you to be completely happy with your order. If something isn’t right, we’re here to help.

30-day returns
You can return any item within 30 days of receiving it. Items must be unused and returned in their original condition and packaging.

Your right to cancel (UK customers)
Under the Consumer Contracts Regulations 2013, you also have the right to cancel your order for any reason within 14 days of receiving it. Just let us know by email within that period, then send the item back within 14 days of telling us. This doesn’t affect your 30-day returns window above.

Faulty or damaged items
If your order arrives faulty, damaged or incorrect, please email us within 30 days with your order number and a photo or short video of the issue. We’ll offer a free replacement or a full refund, and we’ll cover the cost of returning the item. This doesn’t affect your statutory rights under the Consumer Rights Act 2015.

How to return an item

  1. Email us at support@saintslabeluk.com with your order number and the reason for your return.
  2. We’ll reply with your return instructions and the return address.
  3. Send the item back using a tracked service and keep your proof of postage.

Unless the item is faulty or incorrect, return postage is paid by you.

Refunds
Once we’ve received and checked your return, we’ll email you to confirm and refund you to your original payment method within 14 days. If you’re cancelling within your 14-day cancellation period, we’ll also refund the standard delivery charge you paid. Your bank may take a few extra working days to show the refund.

Cancelling before dispatch
If you’d like to cancel your order before it has been dispatched, email us as soon as possible and we’ll cancel it and refund you in full.

Exchanges
If you’d like a different item, simply return the original for a refund and place a new order.

Questions?
Email us at support@saintslabeluk.com and we’ll be happy to help.